Wisconsin Collaborative for Quality Healthcare

AHRQ Releases Latest CAHPS Results; Wisconsin Providers Score High

The most recent results of the CAHPS Clinician and Group Survey (CAHPS-CG) have been released by AHRQ, providing a look at what patients say about their health care providers and medical practices. Wisconsin patients apparently have a lot of positive things to say about their providers and practices giving Wisconsin some of the highest scores in the survey.

The survey results covered 2014 and in some areas also included the first quarter of 2015. The survey database includes a total of 798,967 patient experience survey responses submitted voluntarily by 3,962 medical practices. The following sets of survey data are included in the database:

  • 12/6 -month Adult/PCMH Combined, which is the combined results from the 12-month and 6-month Adult 2.0 Core Survey combined with the core questions from the 12-month and 6-month Adult 2.0 Survey with Patient-Centered Medical Home (PCMH) Supplemental Items
  • 12/6-month Child/PCMH Combined, which includes results from the 12-month and 6-month Child 2.0 Core Survey combined with the core questions from the 2-month and 6-month Child 2.0 Survey with Patient-Centered Medical Home (PCMH) Supplemental Items
  • Visit Adult 2.0 Core Survey

The comparison of survey results by region for the 12/6-month Adult/PCMH combined survey data set show that the Midwest’s scores are generally consistent with the Northeast and South regions with the West showing the lowest scores for the four core measures of Access, Provider Communication, Office Staff, and Patients’ Rating of the Provider.

When looking at the highest scores for 22 states, each of which had at least five practice sites and 300 respondents reporting, Wisconsin was among the top scoring states in all four of the measures and was the top scoring state in the Provider Rating measure. For the Access composite, the highest scores reported were South Carolina (72 percent), Kentucky (71 percent), Wisconsin (71 percent), and New Hampshire (70 percent). For the Provider Communication composite, the highest score was South Carolina (90 percent) with Massachusetts, New Hampshire, Pennsylvania, and Wisconsin all at 88 percent. The Office Staff scores were South Carolina (88 percent) followed by New Hampshire and Wisconsin (86 percent). The highest Provider rating was Wisconsin (87 percent) followed by New Jersey and South Carolina (86 percent) and New Hampshire (85 percent).

Neighboring states Michigan and Minnesota were included in the comparison of the 22 states, but both scored lower than Wisconsin on all four of the core measures. On Access Michigan scored 55 percent and Minnesota 61 percent. Provider Communication was at 82 percent for Michigan and 84 percent for Minnesota. Office Staff ratings were 74 percent and 83 percent respectively for Michigan and Minnesota. The Patients’ Ratings of the Provider scores were 78 and 81 percent.

It is gratifying to see Wisconsin performing at such a high level relative to its Midwest neighbors and in comparison to a large number of other states throughout the country. These scores speak highly of the hard work, dedication, and quality of health care provided to Wisconsin patients.

To view the full report on the CAPHS results visit: https://cahpsdatabase.ahrq.gov/files/2014CAHPSClinicianGroupChartbook.pdf