Wisconsin Collaborative for Quality Healthcare

WCHQ Statewide Quality Event Provides Learning, Lunch and Laughter

A year of expanded quality improvement activities culminated at the Statewide Quality Improvement Event on June 16, sponsored in partnership with the Wisconsin Department of Health Services.

Over 250 people from 73 organizations came together for the learning event, which provided strategies and tools for improving the quality of care and patient outcomes. The WCHQ Quality Improvement Steering Teams – composed of clinician, quality and operational leaders from Wisconsin provider organizations, as well as subject matter experts from other key stakeholders – presented their improvement goals, strategies, and toolkits for three targeted areas: diabetes, hypertension, and colorectal cancer screening. Also, a high performing clinic / system shared its best practices for achieving, and sustaining, exceptional quality of care and outcomes in each of those areas. Attendees appreciated the actionable take-away’s, saying “Thank you for putting together the toolkits and strategies. For a small clinic with few resources this clearly outlines the strategies and tools we can quickly implement to make improvements in those measures.”

Attendees also learned about motivational interviewing from Mark Valenti, director of education and coaching at the Pittsburgh Regional Health Initiative. Motivational interviewing is a form of collaborative conversation for strengthening patients’ motivation and movement toward a specific goal by eliciting and exploring their reasons for change. After introducing motivational interviewing concepts, Mark led participants in practicing the techniques in several workshop-style exercises.

Also, the event served up “lunch and laughter” with the entertaining and inspiring Jason Kotecki – professional speaker, artist, and author – who prescribed the cure for “adultitis,” the stress that undermines productivity, teamwork, and morale. Jason provided tips for reducing stress, increasing fun, and improving the quality of work and our lives. While not exactly related to quality improvement in healthcare, this laughter filled presentation hit the mark for many attendees. As one person put it, “The ‘Curing Adultitis’ presentation was a nice break from the norm and very uplifting.”

According to the evaluations, it was a day well spent for those who attended, and we look forward to more such events in the future.