Wisconsin Collaborative for Quality Healthcare

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MEASURES CLINICAL TOPIC MEASURE TYPE IOM IMPROVEMENT AIM Rollover for more information
CLINIC
Getting Timely Appointments, Care, and Information Patients were asked how often they were able to get an appointment for care as soon as it was needed and received timely answers to questions when they called the office. Patients were also asked how often they saw the doctor within 15 minutes of their appointment time. The score shows how often patients answered Always to these specific questions.Patient Experience ClinicPatient-Centeredness
How Well Providers Communicate Patients were asked if their doctors explained things in a way that was easy to understand, listened carefully, gave easy to understand instructions, knew important information about their medical history, showed respect, and spent enough time with the patient. The score shows how often patients answered Yes, definitely to these specific questions.Patient Experience ClinicPatient-Centeredness
Helpful, Courteous, and Respectful Office Staff Patients were asked if office staff were helpful and if they were courteous and respectful. The score shows how often patients answered Yes, definitely to these specific questions.Patient Experience ClinicPatient-Centeredness
Follow Up on Test Results Patients were asked if someone from the doctors office followed up to give them the results of a blood test, x-ray, or other test when it was ordered by the doctor. The score shows how often patients answered Yes, definitely to this specific question.Patient Experience ClinicPatient-Centeredness
Rating the Provider a "9" or "10" on a 0-10 Scale Patients were asked to rate their doctors on a scale of 0 to 10, with 0 being the worst possible doctor and 10 being the best possible doctor. The score shows how often patients gave the doctor a 9 or 10.Patient Experience ClinicPatient-Centeredness
Willingness To Recommend Patients were asked if they would recommend the doctors office to their family and friends. The score shows how often patients answered Yes, definitely to this specific question.Patient Experience ClinicPatient-Centeredness
HEALTH PLAN
How Well Doctor Communicates  Patient ExperienceHealth PlanPatient-Centeredness
Rating of Personal Doctor  Patient ExperienceHealth PlanPatient-Centeredness
Rating of Specialist Seen Most Often  Patient ExperienceHealth PlanPatient-Centeredness