No amount of emergency planning could have fully prepared the world for this pandemic; however, in a crisis of this magnitude, health care providers and those who support them become the nation’s heroes.
Let me take a moment to offer a humble yet heartfelt “thanks” for all that you and your colleagues are doing to meet the needs of our communities across the state. These extraordinary circumstances require strength and courage, the hallmarks of individuals in health care. You have our gratitude and prayers in the days and months ahead.
Over the past few days, I have received feedback on WCHQ from several members who believe that “there is no other organization in the state better positioned to assist health systems and clinics with sharing best practices and approaches to manage the impact of this crisis on ambulatory operations.”
WCHQ has more than a decade in benchmarking clinical performance and facilitating quality improvement. As we pivot to incorporate the clinical and operational challenges posed by the pandemic into the work of our current steering teams, we are also looking at setting up new resources for our members focused on specific topics related to COVID-19.
Your feedback will inform our work over the next few months.
As we pursue this rapid response to the pandemic, here are a few of the items we continue to work on:
The transition of WCHQ’s measurement and analytics value stream to the SymphonyCare platform is in full swing (see related article in this issue);
- We will release a new Behavioral Health Toolkit within the next few weeks;
- We are adapting our upcoming education events (see related article); and
- Steering Teams are adjusting their work to include a specific focus on supporting quality of care during the coronavirus pandemic.
Thank you for doing what you do every day under the most trying of circumstances. We look forward to better, healthier days ahead.